(Please also refer to point 20.CARE & MAINTENANCE)
12.1 Our warranty only applies to the original purchaser from our online store or retail store and is strictly not transferable.
12.2 If the serial number or warning /safety patch is removed, altered or defaced, the warranty is void. Serial number will need to be verified via photo.
12.3 If the product has been subjected to mould and the fabric has become weak & brittle due to the inappropriate storage conditions, it will be outside of warranty.
- All warrantees provided are conditional upon family domestic use of the product and not for rental or other commercial uses
- All warrantees apply to the original purchaser from where the purchase was made.
- All warrantees commence on the date of dispatch
- Any modifications made to the inflatable will void the warranty.
- Our warranty does not apply to ordinary wear & tear of the product.
- Liability is limited to the faulty part, which will be repaired or replaced at our discretion.
- The Warranty only applies to purchases made in Australia, and the item must be kept in Australia.
- The Warranty will be void if the product’s fault arises from abuse, incorrect installation, inappropriate usage, weather related damage or Acts of god.
Damage resulting from:-
12.4 All warranty claims must be directed through Customer Service on 1300 309 009 or email warrantys@ozkidsinflatables.com.au .
12.5 Please do not return or post items before obtaining instructions from Customer Service. If you do there is a risk that your returned item may not be identifiable and your claim may not be accepted.
12.6 In order to make a claim. please be prepared to provide Customer Service with:
- Your proof of purchase eg. Order number, invoice number or receipt.
- Details of the defect or damage in relation to which you are making a claim under the warranty;
- Photographic evidence of the defect or damage, we will require a number of photos;
- Any other details we may need to process your claim, including confirmation of address & mobile number;
- Photo of the Serial number
- Allow upto 48 hours (or 2 business days) for any response
- Item must be retained while a warranty claim is being assessed.
12.7 Tears & holes are not covered under warranty as they are not a manufacturing fault.
12.8 All warranties commence on the date of dispatch.
12.9 Any modifications made to the inflatable will void the warranty
12.10 Our warranty does not apply to ordinary wear and tear.
12.11 The warranty only applies to purchases made in Australia, and the item must be kept and used in Australia.
12.12 We are not able to offer replacement warranty for international purchases, however we will endeavor to source a repairer in your area.
12.13 Liability is limited to the faulty part, which will be repaired or replaced at our discretion
Nothing in this warranty policy limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law ("ACL") (or any liability under them) which by law may not be limited or excluded. If you are a "consumer"under the ACL, the following notice applies to you:
"Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law ("Consumer Guarantees"). You are entitled to a replacement or a refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure"
