Terms & Conditions
This web site and its contents (“Web Site”) is owned by Oz Kids Inflatables Pty Ltd ACN 167 333 119
2/27 Rowood Rd, Prospect NSW Australia 2148 (“Little Kids Jumping Castles”).
1. USE OF WEBSITE
2. OWNERSHIP OF WEBSITE AND CONTENTS
2.1 Little Kids Jumping Castles owns this website and is licensed to use all content, photos and any logos appearing on this website. The material on this website is protected by copyright under the laws of Australia and cannot be used without written permission by Little Kids Jumping Castles. All content included on this site, such as text, graphics, photographs, logos, button icons, images, manuals, videos, is property of Happy Hop. The compilation of all content on this site is the exclusive property of Little Kids Jumping Castles, is used with permission and is protected by international copyright laws.
2.2 When shopping at littlekidsjumpingcastles.com.au, you have agreed with Little Kids Jumping Castle’s Terms and Conditions. Little Kids Jumping Castles website and domain name (littlekidsjumpingcastles.com.au), is the property of Little Kids Jumping Castles.
2.3 Before purchasing, consumers will have read and agreed to all of the terms and conditions regarding returns, warranty, shipping, payment terms. Please read them carefully. Little Kids Jumping Castles reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you.
2.4 You must not reproduce, transmit, communicate, adapt, distribute, sell, modify or publish or otherwise use any of the material on the Site, including audio and video excerpts, except as permitted by statute or with our prior written consent.
3. GOVERNING LAW AND JURISDICTION
4. THIRD PARTY CONTENT
4.1 This website contains hyperlinks to websites owned and operated by third parties. These hyperlinks are for your information and convenience only.
4.2 We, Little Kids Jumping Castles, are not responsible for the content or information provided on such websites.
6.1 Little Kids Jumping Castles is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
6.2 We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
6.3 A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at
6.4 What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses and phone numbers. This Personal Information is obtained in many ways including correspondence, by telephone, email and via our website www.littlekidsjumpingcastles.com.au. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our products to you.
6.5 Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a maximum of 12 months.
6.6 Policy Updates
This Policy may change from time to time and will always be available on our website.
7. ORDERS AND PAYMENTS
7.1 Please note that all transactions are processed in Australian Dollars (AUD).
7.2 You must pay for the order in full at the time of ordering by one of the payment methods we provide on the Site. You must be fully entitled to use the payment method or account used for purchases. The payment method or account must have sufficient funds or credit facilities to cover the purchase. We reserve the right to obtain validation of your payment details before providing you with the product and carry out security checks from time to time.
7.3 If you discover that you have made a mistake with your order after you have submitted it to the site, please email us immediately here at our Contact Us page . However, we cannot guarantee that we will be able to amend your order in accordance with your instructions.
7.4 The following methods of payment are accepted:
- Visa Card
- Debit card displaying the visa or mastercard logo
- Afterpay, subject to afterpay terms and
- Zip Pay, subject to Zips terms
7.5 If you choose to pay by credit card, you authorise us to debit the amount that is payable from your nominated credit card for an accepted Order.
7.6 You must not pay, or attempt to pay, for Products through any fraudulent or unlawful means.
8. PRICES & PRODUCT INFORMATION
8.1 An error may occur in terms of incorrect pricing or product descriptions. If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it.
8.2 If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full as per the original method of payment.
8.3 Items are sold at the advertised price, we are not able to approve any price from an old advertisement or expired sale date.
8.4 Prices include GST.
8.5 All attempts have been made to be as accurate as possible in providing product information. However, we cannot warrant that the information and prices are current, reliable, accurate or error-free. If you are unsure about the validity of the information or pricing, or notice any errors or inconsistencies, please email us on via our Contact Us page or 1300 309 009 for further confirmation.
9.1 Before you finalise your order, you’ll be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address. Sometimes there may be delays – e.g. postal/carrier delays, logistics or bad weather. These delays are out of our control, however, we will keep you updated as much as we can.
9.2 We aim to deliver products to you at the place of delivery requested by you within the time indicated by us at the time of your order, but we cannot guarantee any firm delivery dates.
9.3 The courier will leave the order at the address advised by you at the time of purchase.
9.4 Unless otherwise specified by you, all risk in the product shall pass to you upon delivery. If delivery is delayed, risk shall pass at the date when delivery would have occurred. From the time when risk passes to you, we will not be liable for loss or destruction of the product.
9.5 We do not ship over weekends OR public holidays. Couriers are our preferred delivery method.
9.6 As the items are bulky, we will ship your item via a courier instead of Australia Post. We are not able to ship any inflatables to a PO Box or locker.
9.7 We are not able to arrange a delivery at a specific time.
9.8 We do Offer EXPRESS shipping to most of Sydney Metro, (1-3 working days) please contact us on 88067302 to arrange. Little Kids Jumping Castles will not be liable for any incorrect choices that you have made at the time of checking out.
10. CLICK & COLLECT
10.1 An email will be sent notifying you that your order is ready for collection from our Prospect address located in NSW. The address can be found here via our Contact Us page.
10.2 You (or the relevant person who you nominate to pick-up the Goods on your behalf) must provide photo identification (current drivers licence or passport) to store staff to verify that the person collecting the goods is either the purchaser or the person nominated by the purchaser to pick-up the Goods. If requested, you (or the relevant person who you nominate to pick-up the Goods on your behalf) must allow our staff to take a copy of this identification for fraud prevention purposes. The copy will not be used by us for any other purpose or disclosed to any person outside of Little Kids Jumping Castles.
10.3 From time to time certain items may not be available for pick up due to stock availability. We will notify you immediately with a solution.
11. CANCELLATIONS & REFUNDS
11.1 We may terminate a Contract if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made. The refund will be processed back to the original method of payment made at the time of purchase.
- All products purchased with Little Kids Jumping Castles are subject to a 30 day refund, however to be eligible for a return:
- Product(s) must be returned within 30 days upon delivery,
- Product(s) must be unused and in its original packaging (including instruction manuals, accessories),
- Product(s) must not be opened.
11.2 Customers will need to email us via our Contact Us page with their receipt / order number and the reason for their return.
11.3 Little Kids Jumping Castles will need to approve each refund before the item is sent back.
11.4 Postage must be paid for by you, the customer, to return the item back to our warehouse.
11.5 We will refund the original buyer the amount of the item(s) via the payment method that is on the proof of purchase for the item not including the original shipping fee.
(Please also refer to point 20.CARE & MAINTENANCE)
12.1 Our warranty only applies to the original purchaser from our online store or retail store and is strictly not transferable.
12.2 If the serial number is removed, altered or defaced, the warranty is void.
12.3 If the product has been subjected to mould and the fabric has become weak & brittle due to the inappropriate storage conditions, it will be outside of warranty.
- All warrantees provided are conditional upon family domestic use of the product and not for rental or other commercial uses
- All warrantees apply to the original purchaser from where the purchase was made.
- All warrantees commence on the date of dispatch
- Any modifications made to the inflatable will void the warranty.
- Our warranty does not apply to ordinary wear & tear of the product.
- Liability is limited to the faulty part, which will be repaired or replaced at our discretion.
- The Warranty only applies to purchases made in Australia, and the item must be kept in Australia.
- The Warranty will be void if the product’s fault arises from abuse, incorrect installation, inappropriate usage, weather related damage or Acts of god.
Damage resulting from:-
12.4 All warranty claims must be directed through Customer Service on 1300 309 009 or email email@example.com .
12.5 Please do not return or post items before obtaining instructions from Customer Service. If you do there is a risk that your returned item may not be identifiable and your claim may not be accepted.
12.6 In order to make a claim. please be prepared to provide Customer Service with:
- Your proof of purchase eg. Order number, invoice number or receipt.
- Details of the defect or damage in relation to which you are making a claim under the warranty;
- Photographic evidence of the defect or damage, where applicable;
- Any other details we may need to process your claim, including confirmation of address & mobile number;
- Allow upto 48 hours (or 2 business days) for any response
12.7 Tears are not covered under warranty as they are not a manufacturing fault.
12.8 All warranties commence on the date of dispatch.
12.9 Any modifications made to the inflatable will void the warranty
12.10 Our warranty does not apply to ordinary wear and tear.
12.11 The warranty only applies to purchases made in Australia, and the item must be kept and used in Australia.
12.12 We are not able to offer replacement warranty for international purchases, however we will endeavor to source a repairer in your area.
12.13 Liability is limited to the faulty part, which will be repaired or replaced at our discretion
Nothing in this warranty policy limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law ("ACL") (or any liability under them) which by law may not be limited or excluded. If you are a "consumer"under the ACL, the following notice applies to you:
"Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law ("Consumer Guarantees"). You are entitled to a replacement or a refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure"
13.1 In case of any breakage of product, please patch up through hand sewing. Each type of product is provided with a repair kit. Sewing needles are not provided. If you have lost or misplaced your repair kit they can be purchased here.
13.2 Detailed instructions on how to repair a tear in your inflatable can be found here.
14. FAULTY PRODUCT
14.1 We aim to provide you with products of the highest standard and quality. If you have received a product with a defect, please contact us on 1300 309 009 or email via our Contact Us page as soon as possible so we can help resolve the problem as quickly as possible.
14.2 In order to assist the return process, you may be required to send us images of the damage, defect or fault for preliminary assessment.
14.3 Following the sale of the product to you, if it has become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturers’ instructions, using it in an abnormal way or failure to take reasonable care, then this does NOT constitute a defect.
15. LIMITATION OF LIABILITY
15.1 Little Kids Jumping Castles does not accept liability for loss, injury or damage caused by the use or the product in a manner not designed, recommended nor intended by the manufacturer. Little Kids Jumping Castles does not accept liability for consequential loss, nor for injury or damage caused by circumstances beyond our control, including but not limited to misuse, neglect, excessive use, alteration, modification, defective installation, maintenance, repairs to the product or the failure to comply with the instructions outlines in the manual provided with the product.
15.2 Whilst care is taken, Little Kids Jumping Castles will not be directly liable for any loss, theft or damage to any goods. If a problem arises, please email our customer service team via our Contact Us page and we will do our best to resolve any issues.
16. TERMS OF SERVICE
16.1 All products are subject to availability and will require some assembly.
17. PROMO CODES
17.1 From time to time, we may give you Promo Codes that you can use to reduce the price of specified products. Remember, it’s up to you to enter the code at checkout.
17.2 Each Promo Code has its own terms, which will be made clear at the time it’s issued to you (e.g. what products, single/multiple use, when it can be used etc).
17.3 If you have been given a unique Promo Code that is meant just for you. If we think there is or has been misuse of a Promo Code in any way (e.g. selling it or sharing it with others), we will cancel your Promo Code and/or suspend or even close your account.
17.4 We don’t like to do this, but if a Promo Code can’t run properly because someone or something is spoiling the fun for everyone – e.g. fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the Promo Code – we can cancel, modify or suspend the Promo Code.
17.5 Only one (1) promo code can be applied to a single order.
17.6 This offer cannot be used in conjunction with any other offer.
17.7 This offer is available online only and cannot be redeemed in store.
18. SPECIAL PROMOTIONS & PROGRAMS
18.1 Little Kids Jumping Castles often run special promotions. Special prices must be redeemed within the sale promotion period as outlined in the website.
19. ABANDONED SHOPPING CART OFFERS
19.1 The coupon code in your Abandoned Cart email will expire 30 days from the date you receive the email.
19.2 The coupon code entitles you to $25 off your order when you spend over $100.
19.3 You must spend over $100 in order to qualify for the discount.
19.4 You must apply the coupon code at checkout in order to receive the discount.
19.5 If you are unsure how to use this offer, please contact customer service before finalising your order. Promotional offers will not be honored unless the relevant code has been applied in the cart and no refund will be offered if the coupon code was not entered correctly.
19.6 The coupon code is unique per customer and is single use.
19.7 Customers can only use the abandoned cart offer once per six months.
19.8 This offer is available online only and cannot be redeemed in store.
19.9 Only one coupon code can be used per order and this offer cannot be redeemed in conjunction with any other offer.
19.10 Little Kids Jumping Castles has no obligation to advise an entrant of an incomplete or otherwise non-compliant entry.
19.11 Little Kids Jumping Castles reserves the right to change the terms and conditions from time to time to reflect changes to the law or changes to our services.
19.12 If items from the order are returned and your order no longer meets the spend level required for the promotion, all remaining items will be charged at their listed price at the time of purchase.
20. CARE & MAINTENANCE
20.1 Some minor hissing sounds coming from our jumping castle’s seam is normal. All inflatable Jumping Castles/Water Slides on the market are sewn with heavy threading yet not completely sealed, this is so the air can continuously escape.
20.2 With our Water Slide units it is also completely normal to see bubbles at the seams. This is caused by the air constantly escaping whilst pushing water out of the seams and producing bubbles.
20.3 Our inflatable Castles/Water Slides are NOT meant to be left out in the harsh Australian sun so please pack them away completely dry after every use. Take care when storing your inflatable, It is not compulsory but recommended to store your inflatable in an enclosed plastic tub where possible. As this can prevent rodents and assorted insects from eating or harming the PVC lining.
20.4 If you have purchased a waterslide, make sure it is completely dry prior to packing it away in the blue carry bag provided.
20.5 If your inflatable came with a hose kit and or water bags, these need to be removed, drained and stored separately.
20.6 Do not store your inflatable in a damp area. Mould can damage your inflatable and this is NOT covered by warranty.
- The splash pool area is a “splash” pool NOT a swimming pool. Do not fill this area up.
- The product should not be used outside in rainy and / or lightning conditions or if winds exceed 40km/h (25 MPH)
- Use all ground stakes provided to ensure safe play.
- Do not set up inflatables on a balcony, rooftops etc or near any potential fire hazards.
- Do not leave children unattended at any time.
- Please read all instructions outlined in the instruction manual provided with your product prior to use. If you have misplaced your manual please email us here via our Contact Us link.