Frequently Asked Questions
1. Do you sell replacement parts for an item i have purchased?
Yes, you can purchase only what you require however, we will need the SKU number in order to assure that you are receiving the correct replacement for your inflatable.
2. What do I do if my jumping castle or inflatable water slide has mould?
Mould is generally evident because the castle has not been dried thoroughly or it has been stored in a damp area.
Try using warm soapy water and a splash of vinegar with a soft cloth. Do not use harsh abrasive chemicals or scourers. Do not use bleach or exit mould. This will stain and damage the item.
3. Whereabouts can I pick up in Brisbane?
Our QLD depot is located in Jimboomba and is by appointment only. If you wish to pick up from here, please email us firstname.lastname@example.org what product you are interested in to ensure we have it in stock at this location.
4. Do you ship overseas?
Little Kids Jumping Castles are authorised to ship our products through out Australia & New Zealand only.
To find your local Happy Hop Agent please email email@example.com.
5. Can I get in the jumping castle with my children?
The Happy Hop jumping castles and waterslide range all come with a manufacturing specification panel. However, these specifications have tolerances built into them. An adult can get into a castle to help a child but the product is not designed for adult use.
6. When does my 12 month manufacturers warranty start?
The 12 month manufacturers warranty starts the day of dispatch irrespective of it being paid in full or on lay by.
7. How do I change or cancel my order?
If you have made a mistake or changed your mind about your order you can request a change or cancellation by sending an email to firstname.lastname@example.org
You will need your order number so we can change the correct order.
Please note any changes needed can only be actioned if the item has not already been dispatched.
8. Can I place an order over the phone or make a payment?
Yes, you can call one of our friendly sales staff on 1300 309 009.
9. Where are your stores located and can I pay and pick up?
Yes, payment can be made in store with cash or card and online pick ups are most welcome. To ensure you get the item you want, it is preferred that you order online so we can assign the item to your order as we have limited space for stock in our stores.
|King Of Discounts
27 Rowood Rd
8:30am - 5:30pm
|King Of Discounts
Unit 2, 11 Rob Place
Wed - Sun
9am - 5pm
10. An item I want is out of stock. Can I pre-order?
No, but please check back as we usually update the listing to allow pre-orders once an ETA is known.
11. Do you have a showroom or store where I can see your products inflated?
Yes, we currently have 2 locations that have a variety of models inflated. These change frequently so we are unable to inform you as to what may be inflated ahead of time.