Frequently Answered Questions

Customer satisfaction is our number one priority at Little Jumping Castles and we work hard to ensure all our clients who buy a jumping castle from Little Jumping Castles walks away feeling that they have received a quality product, value for money and outstanding service.

All transactions are processed securely in Australian dollars and we ship all our bounce houses and inflatable water slides Australia-wide so no matter where you live, a Little Kids jumping castle purchase will be with you in no time.

Payment Options

Little kids Jumping Castles offer multiple payment options.

1. Pay in full
Securely pay online using either credit card, or Paypal. We also provide the option to make an EFT deposit or pay by credit card over the phone.

2. Layby
We offer 2 layby options;
Layby 3 – Pay a non-refundable 10% deposit online and then the remainder over 3 months.
Layby 6 –Pay a non-refundable 10% deposit online and then the remainder over 6 months.

3. Interest Free
Little Kids Jumping Castles have teamed up with zipPay  offering you the option to by now and pay later. Need more information? click here

Shipping

Standard Shipping
Standard shipping times are estimated between 3 and 7 days depending on the location.  Longer shipping times apply to regional and remote locations.

Express Shipping
We do offer an express delivery service to Sydney, Brisbane and Melbourne metro areas for an extra $35. This option can be selected at checkout if you wish. Express shipping times are estimated between 1 and 3 days depending on location. Orders must be placed before 9am Monday to Friday.

We aim to ship all our jumping castle purchases within 24 hours of payment confirmation and send via Toll Ipec, Fastway and Northline couriers.

We do not ship over weekends and use couriers instead of post due to the product being bulky.

A signature is NOT always required on delivery, depending on the courier company and the size of the item.  Please let us know if it is NOT safe to leave the item at the premises via email on sales@littlekidsjumpingcastles.com.au or on the comment section on your order. The product will be left at the front door at your own risk.

Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Please note: items are not wrapped at the time of delivery.  If you require your item to be wrapped we can arrange this for an additional cost of $19. Please contact us on 1300 309 009 to arrange this.

Little Kids Jumping Castles use a network of courier services to ensure that no matter if you are located in metropolitan or rural areas of Australia, we can find the best possible solution for your castle to reach you. All of our shipping is subsidised by our business to make sure that this great product is as affordable as possible. We use Toll Ipec and Fastway Couriers, as this provides an economical and comprehensive service. Exact shipping costs can be calculated in our shopping cart and added to your final checkout amount. Shipping times are varied dependent on your location.

Wrapping Service

Little Kids Jumping Castles offer a black plastic wrap service at an additional cost of $19.

Please contact us on 1300 309 009 for more information and to arrange your item to be wrapped.

black-wrap

 

Refunds

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, and are different to the product purchased on the website or don’t perform as advertised. All our jumping castles, bounce houses and inflatable water slides come with a 12 month warranty on all manufacture including the blower.

Please note that warranty is only valid for normal use and that our jumping castles have not been developed for rental or commercial use. Any tears or punctures not resulting from a manufacturing defect are not covered under this warranty.

Do you offer a wrapping service?

Yes we do, we offer a plastic black wrap as per images below. Please contact us on 1300 309 009 for more information and to arrange your item to be wrapped.

black-wrap

Are the jumping castles easy to put up?

Absolutely. Our jumping castles can be set up by one person, and inflate in under a minute.

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Can adults go in and jump with the kids?

The manufacturer suggests a maximum weight and an individual maximum weight. The quality of our jumping castles make it possible for the manufacturer’s recommendations to be stretched a bit, however this product is not recommended for adult use.

Can I use your jumping castle for rental?

Our domestic jumping castles are not for commercial use. If used for business, our warranty will not cover. There is a small print on the jumping castle says “not for commercial use”.

How are your jumping castles manufactured?

Materials: 14- to 16-ounce heavy-duty, laminated and coated vinyl and nylon. Our materials are puncture-proof, fire-resistant and comply with Australian toy safety standards.
Workmanship: Double- to quadruple-stitched vinyl throughout the entire unit supports rugged activity. Reinforced seams ensure puncture-proof jumping.
Safety precautions: Large viewing windows are made from strong, secure mesh, while Velcro openings and a giant safety step help kids enter and exit safely.

How can I pick the right jumping castle for my family?

When shopping for a jumping castle, you can start by checking out the specifications (weight limit, materials) and features of our different models. All of our jumping castle range is of the finest-quality design, material and workmanship.

How can you offer such a low price?

As our business has grown, we have reduced much of our overhead which allows us to offer the lowest price to our customers. Our bouncers are the best deal you can find on the market.

Is the jumping castle repairable?

Yes, a repair kit and instructions are included in each package. Our jumping castle can be repaired by patching or stitching it.

Quality Products for the Best Prices

Looking for great value? By keeping our costs down, we’re able to provide our customers with excellent jumping castle at some of the lowest prices around.

Little Kids Jumping Castles uses your feedback to improve our products. Have a suggestion? Let us know at sales@littlekidsjumpingcastles.com.au we’ll be sure to consider your input when we develop our next product.

Safe, Secure Shopping

Shop with us worry-free. Our online shopping cart is easy to use, and we use the Authorize Payment Gateway to ensure your complete safety during online transactions.

Warranty and Customer Service

We want to make sure you’re completely satisfied with our products. All of our Jumping Castles comes with  a 12 months manufacturers warranty on the stitching*, and blowers come with 12 months warranty as well.  A proof of purchase is required.

Take care when storing your castle, please make sure your castle is not wet or is being stored in a damp area. Mould damage is not covered by warranty.  Castles are not meant to be left out so please dry & pack them away after every use.

* Please note that our warranty is only valid for normal use not for rental or other commercial uses.

Tears: All inflatable jumping castles and slides are repairable, professional patches can be purchased from us. Tears can also be sewn up by needle and strong thread.

Some minor hissing sounds coming from our jumping castle’s seam is normal. All inflatable jumping castles on the market are sewn with heavy threading yet not completely sealed, so that air can continually escape.

A loose outer stitching end inside the jumping castle is not uncommon as they are assembled by hand. That is why these products are double stitched and have multiple layers of sewing inside. These will in no way affect the function of the bounce house.

Blower: If your blower is not starting, please check the connections and press the reset button on the plug. You may also need to try plugging it into a different outlet. If your blower still does not work, please email us

You should receive a response within 1 business day.  We will need specific photos so please email us at sales@littlekidsjumpingcastles and we will advise the information that is required.

We heard some minor hissing sound from the seam, is that normal?

This is very normal. All inflatable jumping castles on the market are sewn with heavy threading yet not completely sealed, so that air can continually escape.

Little kids Jumping Castles offer multiple payment options.
1. Pay in full
Pay securely online using either credit card (Mastercard or Visa), or Paypal.
2. Interest Free
GET YOUR CASTLE TODAY! Little Kids Jumping Castles have teamed up with zipMoney to offer you 6 months interest FREE;
– NO Deposit
– 6 Months interest free terms
– Low monthly payments
– $1,500 credit
Select the Interest Free payment option when shopping. Process your order and instructions will be sent to you on how to complete the order.
3. Layby
We offer 2 layby options;
Layby 3 – Pay a 10% deposit online and then the remainder over 3 months.
Layby 6 – Pay a 10% deposit online and then the remainder over 6 months.
Once your order has been processed an email will be sent to with the layby terms & instructions.